Shipping & Delivery

We ship from Australia via Australia Post. All orders are sent with a tracking number, which will be emailed to you once your order has been fulfilled.

Dispatch Timeframes

Orders placed before 12pm AEST on weekdays are dispatched same day.

Orders placed after 12pm or on weekends/public holidays will be dispatched the next business day.

Shipping Rates

Australia

$10.95 flat rate (Standard Shipping)

Estimated delivery: 2–7 business days from dispatch

International

$20 AUD flat rate (Tracked Shipping)

Delivery times vary depending on destination

How many times can I use my tan tan toilet seat cover?

Each tan tan is designed for one-time use - simply flush and go.
Our covers are flushable, biodegradable, and recyclable, so you can use them once and toss them (guilt-free) without the mess or stress.

Depending on your tanning routine, you might need more than one tan tan in a single session - especially if:

You’re reapplying your tan

You’re tanning more than once in a day

You’re making multiple bathroom trips while your tan is developing

Hot tip: Keep a few on hand during your tanning sesh so you’re always covered — literally.

Fresh tan. Fresh cover. Flush and repeat.

Returns & Refunds Policy

At tan tan, we want you to love your purchase—but if something’s not quite right, we’ve got your backside covered.

🛍️ Change of Mind Returns

We accept returns within 30 days of delivery, as long as:

The item is unused

It’s in its original packaging and condition

You can provide proof of purchase (e.g. order number)

Once we receive and inspect your return, we’ll issue a full refund to your original payment method—minus return shipping costs, which are the responsibility of the customer.

🚨 Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please get in touch with us ASAP.

Email hello@tantan.com.au within 7 days of receiving your order with:

Your order number

A clear photo of the item and packaging

We’ll either issue a refund, send a replacement, or find another solution that works for you. We've got your back(side)!

❌ Non-Returnable Items

For hygiene and safety reasons, we can’t accept returns on used items. Please ensure your item is unopened and in its original condition before returning.

📦 How to Return

Contact us at hello@tantan.com.au to initiate a return.

We’ll provide you with the return address and any instructions.

Once your return is received and approved, we’ll process your refund within 5–7 business days.

(Refund times may vary depending on your payment provider.)

💌 Still need help?

No worries—just email us anytime at hello@tantan.com.au. We’re always here to help.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@tantan.com.au

Refund Policy

Change of mind & faulty items 

(a)    We do not accept returns for change of mind due to hygiene reasons, however will offer a replacement if item is faulty upon receipt and is unused ( evidence to be provided ) .

Australian Consumer Law

(b)    Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

(c)    Where you return the products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

(d)    Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

Terms of Service

Welcome to tan tan!

This website is operated by tan tan. Throughout the site, the terms "we", "us", and "our" refer to Tan Tan. By visiting our site and/or purchasing something from us, you’re engaging in our “Service” and agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you don’t agree with any part, you may not access the website or use any of our services. These Terms apply to everyone—browsers, customers, vendors, merchants, and contributors of content.

1. Online Store Terms

By agreeing to these Terms, you confirm that you're at least the age of majority in your location, or that you’ve given us consent to allow any minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes. Any violation of the Terms will result in immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone, anytime, for any reason.

Content (excluding credit card details) may be transferred unencrypted and adapted to meet technical requirements. Credit card info is always encrypted during transfer.

You agree not to reproduce, sell, or exploit any part of the Service without written permission from us.

3. Information Accuracy

We try our best, but we can’t guarantee that everything on our site is always accurate, complete, or current. You use our content at your own risk.

We may update or modify our site at any time without obligation to notify you.

4. Pricing & Service Changes

Prices can change without notice. We may update, suspend, or stop our Service (or any part of it) without warning.

We’re not liable for any changes or discontinuation.

5. Products & Services

Some products may only be available online and in limited quantities. These are subject to our Return Policy.

We’ve done our best to show product colors and images accurately, but can’t guarantee how they appear on your screen.

We reserve the right to:

Limit sales to individuals, regions, or jurisdictions

Change or discontinue products anytime

Refuse any product or service where prohibited

6. Billing & Account Info

We may cancel or limit any order. This can include orders made using the same account, credit card, or billing/shipping address.

Keep your account info current—including email, billing address, and payment details—so we can process your orders and reach you if needed.

See our Refunds, Returns & Exchanges Policy for more details.

7. Third-Party Tools

We may offer tools from third parties. These are provided “as is” and without warranties. Use them at your own discretion.

Future features or services added to the site will also fall under these Terms.

8. Third-Party Links

Some links on our site may lead to third-party websites. We don’t control or guarantee their content and are not responsible for any harm or damages resulting from them.

Always review third-party policies before engaging in any transactions with them.

9. User Submissions

By sending us any creative content (ideas, feedback, contest entries, etc.), you grant us the unrestricted right to use, edit, or share it in any form.

You agree not to submit anything illegal, harmful, or misleading—and you’re solely responsible for your content.

10. Personal Information

Your submission of personal data is governed by our Privacy Policy.

11. Errors & Inaccuracies

Sometimes there may be typos, inaccuracies, or omissions on the site (including in pricing, descriptions, and availability). We reserve the right to correct these without notice.

12. Prohibited Uses

You may not use our site or services for any unlawful, harmful, or abusive activities. This includes but isn’t limited to:

Violating laws or intellectual property

Uploading malicious code

Harassment or discrimination

Fraud or deception

Violations may result in immediate termination of Services.

13. Disclaimer & Limitation of Liability

We don’t guarantee uninterrupted or error-free service. The Service and all products are provided “as is” and “as available”.

We’re not liable for any direct, indirect, or consequential damages resulting from use of our Service or products.

14. Indemnification

You agree to hold Tan Tan and our team harmless from any claim, loss, or demand, including legal fees, arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any part of these Terms is found to be unenforceable, the remaining sections remain valid and in effect.

16. Termination

These Terms apply unless and until terminated by you or us. You can end the agreement anytime by ceasing use of our Services. We can also terminate the agreement if you breach any part of it.

17. Entire Agreement

These Terms represent the entire agreement between you and Tan Tan regarding our Service. Any prior agreements or communications are superseded.

18. Governing Law

These Terms are governed by and interpreted according to the laws of Australia.

19. Updates to These Terms

We may update these Terms at any time. Please check this page regularly. Continued use of the site means you accept the updated Terms.

20. Contact

Questions? Reach out to us anytime at hello@tantan.com.au

tan tan was founded by Belle Higgins, a seasoned entrepreneur with a history of building successful businesses.

After identifying a recurring issue caused by self-tanning products, Belle developed tan tan a simple, effective solution designed to protect toilet seats from stains during the tanning process.

What started as a personal frustration quickly revealed a wider market need, leading to the creation of a first-of-its-kind product in the tanning space.

Based in Avalon, Australia, Belle continues to lead tan tan with a focus on innovation, product development, and solving everyday beauty-related challenges through smart, targeted solutions.

For all press and media inquiries, including interviews, features, and PR samples, please email press@tantan.com.au.

We also welcome collab requests and UGC partnerships through this channel.

For sales, stockist opportunities, and strategic partnerships, please contact kelly@tantan.com.au